Nearly a week after being hit with a major ransomware attack, the city of Atlanta is still scrambling to recover.
On Twitter this morning, city officials said they’re working “around the clock” with federal partners to get affected systems back up and running following the attack, which infected computers on Thursday.
As City of Atlanta officials and our federal partners continue to work around the clock to resolve issues related to the ransomware cyberattack, the Municipal Court does not have the ability to process ticket payments (online or in person). @ATLCourt pic.twitter.com/sAKfbG3byC
— City of Atlanta, GA (@Cityofatlanta) March 28, 2018
According to posts on Twitter, Atlanta’s Municipal Court is still unable to process ticket payments, and has postponed all court dates scheduled for today. The Department of Watershed Management still cannot process new water service requests and the city has suspended applications for new employment “until further notice.”
Atlanta 311, the city’s primary resource for non-emergency services, on Tuesday said that its systems are also still down due to the attack. “We are currently experiencing technical difficulties that may prevent you from submitting a new request,” a message on the Atlanta 311 site reads. “Please try again later.”
The Atlanta Police and Fire Rescue departments have not been impacted, and 911 is still fully operational.
The city says there is no evidence to indicate that customer or employee data has been compromised. At the same time, city officials are urging residents to “take precautionary measures to monitor and protect their personal information.”
During a Sunday press conference, Atlanta Mayor Keisha Lance Bottoms said the city is working with the FBI, Department of Homeland Security, Secret Service, independent forensic experts from Atlanta-based Secureworks, and experts at Georgia Tech to respond to the attack, which The New York Times called “one of the most sustained and consequential cyberattacks ever mounted against a major American city.”
The attack encrypted some of the city’s data and disrupted access to online systems that manage bill paying and court records, local officials said last week. The hacker was reportedly demanding $51,000 to unlock infected systems or $6,800 per unit. FBI and security experts generally advise ransomware victims against giving in to such demands.
Meanwhile, PCMag has tips for enterprises on how to guard against ransomware infections. We’ve also reviewed antivirus software that can stop them. The security community has come up with free solutions that can decrypt certain ransomware infections.