So far all we know is there have been a “limited number of reports” regarding unresponsive touchscreens on the S9 and S9+.
As Android Central reports, a number of S9/S9+ owners are reporting “dead spots” occurring on their smartphone’s touchscreen. Areas near the top of the touchscreen are apparently becoming unresponsive and no longer detect taps or swipes. Resetting the phone doesn’t fix the problem.
Samsung issued a statement which was spotted by Engadget. It states that the company is aware of “a limited number of reports of Galaxy S9/S9+ touchscreen responsiveness issues.” We don’t know how limited those reports are, but you can bet Samsung is already reviewing the manufacturing process and parts for its handsets in case there’s a defect. The last thing it wants is tens of thousands of smartphones requiring screen replacements.
You may remember Apple had to deal with its own touchscreen problem back in 2016 when the iPhone 6 Plus suffered from “Touch Disease.” It took several months, but Apple finally decided to offer a repair program. However, it disagreed a fault was present and instead blamed users. Stress placed on the smartphone was to blame and therefore repairs cost $149 rather than being free.
From the reports so far, it seems likely this is a touchscreen fault on the new Galaxy handsets and therefore Samsung will hopefully fix it for free.