Just say “Hey Google, talk to Dunkin’ Donuts” into your Android or iOS device.
Allowing you to order things as quickly and painlessly as possible is in the interests of every store owner. Mobile technology allowed some of that ordering friction to disappear thanks to apps, as well as removing the need to wait in line to place an order. But Dunkin’ Donuts decided to go a step further. You don’t need to use an app to place a mobile order anymore, instead just use your voice and Google Assistant.
As Android Police reports, Dunkin’ Donuts teamed up with conversational intelligence platform Conversable to make voice ordering through Google Assistant possible. You’ll need an Android or iOS device with Google Assistant available (which now includes iPads), as well as being a DD Perks Rewards member.
Triggering the service is as simple as saying “Hey Google, talk to Dunkin’ Donuts.”
As you can see, the service detects which Dunkin’ Donuts locations are closest to you and offers up a choice of which to visit to collect your order.
Once the order is placed, its preparation can be scheduled based on how long Dunkin’ Donuts predicts it will take you to travel there.
A full menu is offered and your favorites are remembered thanks to the required integration of your DD Perks Rewards membership. By making orders simply a case of speaking, I’m sure Dunkin’ Donuts is hoping you’ll choose it for your morning coffee and baked goods breakfast over visiting a rival such as Starbucks.